F.A.Q

Here are some answers to Frequently Asked Questions. If you have any other questions, just call 01449 710032, or just email us.

Frequently asked questions about Woodfarm
An award won by Woodfarm Barns.

We have created some videos to go into more depth for some of these FAQs, please scroll to the bottom of the page to view the videos.

Do you only do one-week stays?
 
No, far from it. This is what we do:

In Suffolk: 2 or 3 night weekends from Friday, 4 night midweek breaks from Monday, and 5 night midweek breaks from Sunday. You can also have 7 nights, arriving and departing on any of those days.

In Tuscany: 3 night weekends from Friday, 4 night midweek breaks from Monday, or 7 nights arriving and departing on any of those days.

We can occasionally do a one night stay on a Sunday, if we have availability.

For anything else, just ask as we may be able to accommodate you in the quieter periods.

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Is Woodfarm Dog Friendly? Can I bring my dog with me on holiday?
 
We welcome up to three dogs in each cottage. We are known for this and have won awards for it, as well as gaining some great press. We charge £15 per dog per stay to cover extra cleaning and maintenance.
 
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Do you have off-road parking?
 
All the Barns and Cottages do, yes.

The Barges are moored on quays. For Onderneming, there is reserved parking just before the slipway next to the Barge. Twee Gebroeders is on a public quay, so you’ll need to park at the Train Station car park next door. It’s £4 a day via the Ringo app.

We have a little parking spot in Tuscany.

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What are your check in and check out times?

You can check in from 3pm, and checkout is by 10am.

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Are bedding and towels provided?
 
Yes, bedding and towels are provided. All cotton, and the bedding is all 300 count Egyptian.
 
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Do you have a strict cleaning regime to allow for being dog friendly?
 
Yes. Very much so. We use a number of pet-specific products and equipment. Our housekeepers are aware of when we have had dogs in and ensure that no signs remain. The owner of the business is allergic to dogs so we have always had very high standards. Again, we have won awards for this.
 
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Do you discriminate against certain dog breeds?
 
No. For very obvious reasons, we ask that guests keep aggressive dogs very much under control and away from other dogs. We have fully enclosed, private gardens and ask that outside of these, that dogs are kept on leads. You may have a very friendly dog but not everyone wants a dog bounding over to them. More importantly, nervous dogs certainly don’t want it.
 
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Where can my dogs exercise?
 
At the Barns and Cottages we have an awesome, fully enclosed 2-acre meadow for dogs to run around and socialise! All the gardens are fully enclosed too.

In Tuscany we have a fully enclosed terrace.

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Do you accept cats?
 
No, sorry. We did it twice and twice we had sofas plucked, which we didn’t charge for. So no cats.
 
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What’s included in my Woodfarm stay?
 
We have a huge comprehensive list but just to give you a few of the most frequently asked ones, we provide a delicious local breakfast basket to get you off to a great start on your first morning! We also supply all your tea, coffee, sugar, linen, bedding & towels, luxury hand soap & shower gel etc. One of the main things that our guests are wowed by is our scrumptious Breakfast Basket with locally sourced produce including eggs, bacon, mushrooms, tomatoes, bread, butter, milk, jam & marmalade, fresh fruit, cookies etc. Some people make this last a couple of days but I could get through it in one! It really is just aimed at your first morning though.

Then we have lots of little touches to ensure that you are in your home from home, such as free wifi, flat screen TVs, loo rolls, tea towels etc.

We can provide Hi-Chairs and Travel Cots; just ask. They’re free but do bring bedding for them.

BBQs – we provide charcoal BBQs but do bring charcoal. Oh, and sausages!

We have a separate page for Tuscany here.

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What is included in the kitchens?
 
Everything you need hopefully. We’ve worked hard to make sure our kitchens are fully stocked. If you’re reading this and you want to check, just ask.
 
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Do you do group bookings?
 
Yes we do but you would need to book all of our Barns and Cottages. This is to avoid other guests finding themselves in the middle of someone else’s party. We’ve had it in the past and we don’t want it again. We are known for providing somewhere nice and relaxing and I’d rather turn away a booking for a couple of grand than upset a guest. 
 
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If we have friends staying can we use their hot tub?
 
No, sorry. We do insist upon is that the Hot Tub is purely for use by guests staying in that barn in order to avoid unwanted noise levels, disturbing other guests. For the same reason, we do not allow music near the Hot Tubs. We have had issues with noise etc. in the past, so have had to make this very clear to ensure the enjoyment of all our guests. They can’t be used as a central ‘party’. Sorry, it just isn’t what we are known for.
 
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Are the hot tubs private?
 
Yes. If you book a barn with a hot tub it is yours and is not overlooked.

As stated above, we do insist upon is that the Hot Tub is purely for use by guests staying in that barn in order to avoid unwanted noise levels, disturbing other guests. 

We have worked hard to make Woodfarm an oasis and want it to remain that way for all our guests. Additionally, we insist that users have a good shower beforehand in order to maintain the mechanics correctly as things such as tanning creams, hair products, makeup, the oil in skin etc all clog up the filters and pipework. Strictly NO CANDLES, SMOKING or EATING in or near the Hot Tubs and NO DOGS in the Hot Tubs.

Sorry if this makes us sound like the fun police but this is the way we operate to maintain our reputation.

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Do you have Wood-burners?
 
Yes we do. In all our Barns, Cottages and aboard our large Barge ‘Onderneming’. Woodfarm House, Meadow View Cottage, and Casa Trebbio in Tuscany each have an open fire. Twee Gebroeders doesn’t have one but it has a lovely range cooker, which kicks out a good heat. We have your burner or fire all set and ready for you with a basket of logs. Extra logs can usually be purchased at cost, or you are welcome to bring your own. We charge because all our Barns, Cottages and Barges are fully heated. The log fires are just to add a little extra ambience really.
 
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Do the Cottages and Barges have heating?
 
Yes they do. All our Barns have underfloor heating. Woodfarm House, Meadow View Cottage, and both Barges have full domestic central heating systems with radiators throughout. See above for log fires.

Casa Trebbio in Tuscany has a full aircon and heating system, as well as an open fire in the dining room.

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Do you have any extras to make our stay even more special?
 
Yes we do. We don’t make money on this stuff so we can keep the costs as low as possible for you. We can offer Champers, Handmade Suffolk Chocolates, Deli Hampers, Flowers etc. Have a look at the full details here and let us know if you’d like anything.
 
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Do you decorate for Christmas?
 
Yes we do. We don’t go over the top as some people come to escape the hustle and bustle of Christmas. But we do put a decorated and lit tree up, as well as some other decorations too.
 
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Are there any hidden charges?

Nope. We charge for dogs and logs as clearly stated.

There is a cleaning charge of £25 clearly stated in our T’s & C’s if you leave the Cottage or Barge disrespectfully dirty but we’ve only had to enforce this a couple of times. We reserve the right to charge for damages too.

VAT is included in the price quoted so we have to hand over 20% of that. You do NOT get charged extra. We suck it up and hand it over to the government. 

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Do I pay in full when I book?
 
We take a £100 deposit per Barn, Cottage, or Barge at the time of booking, with the balance payable in full a month before you arrive (2 months for festive breaks). If your stay is within a month of booking then it is payable in full at the time of booking For full terms on this please see our Ts & C’s page here.
 
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How can I choose which Barn, Cottage or Barge suits me?
 
They each have their own page, with a full description, reviews and videos. PLUS there is a Google Virtual Tour for each as well. They are all easy to get to via the home page but please just ask if you want help.
 
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Do you have bicycles for hire?
 
We do but they are FREE, so not for hire as such. We have a motley collection so don’t expect to enter the Tour De Suffolk on one. We find most people want to get home having felt like they’ve done at least a little bit of exercise so they’ll do for that.
 
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Can I read any reviews?

You can read thousands on our websites from previous guests and we have well in excess of a thousand Five Star reviews on Tripadvisor, Facebook and Google. So yes you can. We think we’re great, but we could be lying. And we could be spies! Head over to our reviews page to see if we are lying, or spying, or both!
 
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Does Woodfarm like Donald Trump?

No. No we do not. He is a vile orange creature with only his own interests at heart. But you know that, unless you come from middle America, and you married your cousin.
 
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Does Woodfarm endorse crunchy peanut butter or smooth?
 
Crunchy. All the way! What’s with smooth?!
 
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Do I need to stop writing this page now?

Yes. I need a lie-down.
 
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Frequently Asked Questions video answers

How long can I stay at Woodfarm for?

Is bedding provided in the Barns, Cottages and Barges?

How do you clean the Barns, Cottages and Barges?

What facilities are included in the kitchens?

Wanna know about the Private Hot Tubs?

Are there real fires in the Barns, Cottages, and Barges?

What is the VIP Reward Card about?

Reasons to Stay at Woodfarm, Suffolk

We happen to think what we have on offer is pretty bloomin' good. However, we thought you might like a bunch of reasons to stay, other than we think you should!

beach huts illustration
all accommodation

Brilliant beaches! Suffolk has an incredible Heritage Coast, with great beaches, all in easy reach of us.

paw illustration
all accommodation

Dogs stay FREE, and we don't just tolerate them, we welcome them! We've built our reputation on this, and we're proud of it!

fence illustration
at the barns

Pawesome, fully-enclosed two acre Pooch Paddock for your Dogs to go bonkers and make new friends in.

dog treat bones illustration
all accommodation

Free Doggy treats, Dog bowls, and Dog towels. Our furry friends even get Woodfarm branded poop bag holders!

trophy illustration
all accommodation

Visit England Gold Awards coming out of our ears, as well as their coveted ROSE Award for Service Excellence.

thumbs up illustration
all accommodation

Well in excess of 1,000 Five Star Tripadvisor, Facebook & Google Reviews. Over 25% of our guests come back!

hot tubs illustration
all accommodation

Private Hot tubs with seven of our eight Barns and Cottages. The ultimate in relaxation, just because you're worth it.

boots drawing
all accommodation

Areas of Outstanding Natural Beauty. Yes, plural. Two AONB's on our doorstep! Suffolk Coast & Heaths, and Dedham Vale.

river walks illustration
on the barges

Stunning river walks directly from your gangplank on either Barge! Wildlife and breathtaking scenery in abundance.

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Dog tags at Woodfarm Barns & Barges

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At Woodfarm, we know that happy Dogs means happy owners, which is why we endeavour to ensure that everything is Pooch-Perfect. We have spent years building our reputation for being ultra Dog-friendly, and over those …

A Journey Through Suffolk’s Musical Heritage

From classical composers to international chart toppers, it wouldn’t be a stretch to describe Suffolk as a county with a musical heritage which is every bit as impressive as it is diverse. Whilst current discussions …

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