Awards & StuffSeven gold awards and hundreds of Five Star reviews on Tripadvisor!
The biggest reward from running a business with holiday cottages in Suffolk, is the amazing feedback from our guests. However, its nice to be recognised by credible, known sources and after all, its those sources that mean something to you!
Probably the most recognised source of ‘reviews’ for our holiday cottages in Suffolk is TripAdvisor. Why? Because its so well known and its where we all turn to check out a hotel, a restaurant or yes, even a holiday cottage. I don’t particularly like TripAdvisor as I find really unfriendly to use but as it’s the leading platform for reviews in our industry we simply need to be on it. The great thing about TripAdvisor is that the reviews come from you!
It took ages to make the decision to go on Tripadvisor as there had been horror stories in this industry of owners having bad reviews from competitors. Frankly we didn’t want to be part of that. However, the system was shaken up considerably and all reviews have to be verified first by the owner.
So we joined and within a year we were awarded their ‘Certifcate of Excellence’ for consistently high reviews and then hit ONE HUNDRED FIVE STAR reviews, without getting anything less! This was so valuable for us as its such a trusted source for potential guests. We’ve gone on nicely since then and now have hundreds of Five Star reviews to our name.
Quality Awards are another great barometer for holidaymakers looking for a benchmark or guide to avoid bad experiences. We work constantly to maintain our high standards so again it was with trepidation that we approached enjoyEngland/ visitEngland to be assessed. They come and inspect every cottage and have a massive list of things they go through. From the obvious quality and standard of the accommodation, through to our level of customer service, right down to the quality of our bed linen and towels.
It is a very stringent process and we were delighted when we were awarded Gold! We have since been re-assessed and again achieved Gold.
This is for all seven of our holiday cottages in Suffolk!
As part of the enjoyEngland/ visitEngland evaluation process one can also choose to be assessed for suitability for their various ‘Welcome Awards’
They have four of these, which are;
We chose to be assessed for all four categories and again, it is a very stringent process but we were over the moon to be awarded all four!. The Families Welcome one is only for Woodfarm House though as the barns are aimed at the couples market and it would be impossible for us to get this for the barns.